Policies
CANCELLATION POLICY
Any changes to appointments (cancelling or rescheduling) with less than 48 hours' notice will result in a charge of 50% of the cost of service. No-show appointments will be charged 100% of the service(s) booked. Confirmation is required via text, email, or phone, if we cannot reach and you have not confirmed your appointment, we reserve the right to remove services from the schedule. Please ensure all contact information given is correct.
Appointments with deposits require 48 hours' notice for any changes.
Frequent appointment changes with less than the required notice may require account balances to be paid along with a 50% deposit before booking the next service.
EXISTING CLIENTS
Please give 48 hour notice if you need to reschedule or cancel your appointment. Otherwise, you will not be able to book future appointments without providing a credit card and being charged a non-refundable deposit of half your appointment price.
NEW CLIENTS
A $100 deposit is required for all new clients, which will be applied to your appointment. However, it will be considered a non-refundable deposit if you do not show up for your appointment. If you need to reschedule or cancel your appointment, 48 hour notice is required in order to have your deposit applied to your rescheduled appointment.
AFTER HOURS APPOINTMENTS
will be subject to an additional $50 surcharge – Please Call for Availability!
SAME DAY APPOINTMENTS
may be subject to an additional $50 surcharge for that particular day – Please Call for Availability!
COVID-19 NEW POLICIES
We Have Taken The Following Measures:
• Spaced out seating implementing six feet of social distancing.
• All our team is always going to wear masks or face shield/guards ALL DAY and may wear gloves, face shields, protective goggles for some services.
• To respect the capacity limit established by the authorities our establishment capacity will be capped at all time at 4 guests.
WHAT OUR ESTABLISHMENT IS DOING FOR YOUR SAFETY
• We have studied the provincial guidelines and have ensured that not only we meet the
standards but also exceeded them wherever we could to enhance the safety of our clientele and
our workers while delivering a relaxing and pleasurable visit at our establishment.
• We have completely sanitized the establishment, all our furniture, equipment, tools and supplies and will do a full sanitization routine of the workstation, furniture, tools and implements between each client to ensure the safety of each one.
• We will ask each worker and each client to answer the Safe Visit Protocol Questionnaire every day for the worker and at every visit for the client.
• Each worker will only service one client at a time; please note that clients must come alone (no escort, spouse, friend, kids, pets). If necessary, please contact in advance.
• Please arrive at your appointment timely (no more than 10 minutes early) note that we may ask you to wait outside if our establishment is still at full capacity and/or if the waiting area is currently closed.
• Upon arrival, please use hand disinfectant gel, and we would appreciate that you wear a mask for the duration of your visit. If you do not have a mask, we can supply you one. You may opt to wear gloves if you want; note that we are not able to supply them as they are hard to find, and we must reserve our stock for our team.
Note: Refreshment services are limited to bottled water.
We appreciate your understanding!!!